Frequently Asked Questions
Everything you need to know about your investment in ergonomic excellence.
What is the warranty period for Herman Miller products?
Most of our performance seating and furniture items come with a comprehensive 12-year warranty that covers parts and labor, reflecting our commitment to long-lasting quality.
Do your chairs arrive fully assembled?
Yes, the majority of our performance seating, including the Aeron and Embody models, are shipped fully assembled so you can enjoy ergonomic support immediately.
What is your return policy for home office furniture?
We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery, though a 10% restocking fee may apply.
How can I track the shipping status of my order?
Once your order ships, you will receive an email with a tracking number. You can also view your order status by logging into your account on our website.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as financing options through Affirm for qualifying purchases.
Are your materials environmentally sustainable?
Sustainability is a core value. Many of our products are CRADLE TO CRADLE certified and incorporate recycled materials, such as ocean-bound plastic in our Aeron chair line.